Product Warranty

Warranty Period

Our footwear is covered by a 12-month limited warranty from the date of purchase.

• The warranty period begins on the original purchase date.
• Proof of purchase is required for all warranty claims.
• Please retain your order confirmation, as you will need to provide it when submitting a claim.

If you believe your Moretta footwear has a manufacturing defect and was purchased directly from the Shires Equestrian website, please follow the steps below.

Before Submitting Your Claim

Please have the following information ready:

Proof of Purchase

• A copy of your order confirmation
• Your Shires Equestrian order number

Product Photos Please provide clear photographs of:

• The complete product
• The inside of the footwear showing the style/article number (for long boots)
• The area(s) where the defect or issue is visible

Important Information

• Warranty claims can only be considered for products purchased within the 12-month warranty period.
• Footwear purchased more than 12 months ago is no longer covered under warranty.
• If your footwear was purchased from an authorized retailer rather than directly from Shires Equestrian, please contact the retailer from whom the item was purchased. Your contract of sale is with the original retailer, and they will be responsible for handling your claim in accordance with their policies.

For assistance with a warranty claim, please contact our customer service team and include all of the information listed above to help us process your request as quickly as possible.